![]() However, dissatisfaction after the full service will not grant any refund. ![]() All customers receiving a spa service have the right to stop their treatment 5 minutes into the service.Service intake forms can be found in guests' appointment confirmation email or on QR codes found near our service departments in store. All guests must fill out their service intake form prior to their appointment in order to receive their service.All customers with a spa reservation must check-in 30 minutes prior to service time or Island Spa has the right to cancel the appointment.Services are not included with the admission (all guests are required to purchase a general admission pass if they plan to schedule a service).Aroma Steam Sauna) are gender-seperated only. All saunas located inside the bathhouse area (e.g. Ice Island Charcol Island) located outside the bathhouse area are gender neautral and require all guests to wear their spa uniform prior to entering. They will also be wiped down and fogged periodically. Every sauna will be closed off every 3 hours for 20 minutes and sanitized with UV light.No, sauna doors may now be closed when in use.Currently, we recommend guests limiting their sessions in the sauna to 10-15 minutes on average to reduce the risk of overheating.“How long are the sessions for the saunas?” No, guests are not required to wear masks while utilizing the sauna.“Am I still required to wear a mask while using the sauna?” All guests, including transgender guests, have the right to access the spa in a manner consistent with their gender identity and gender expression.Īll policies will reflect our current safety procedures made to ensure a safe environment during the COVID-19 Pandemic.Children between the ages of 4 to 16 are admitted only when accompanied by a same sex guardian.Only on official Island Spa & Sauna Family Days will children of all ages be admitted | View Schedule.Children under the age of 10 will not be admitted into the facility during regular business days.You will not be able to re-enter once you exit the premises Guests who book/purchase a service appointment are still required to purchase a general admission pass.Admission does not include any spa services or other purchases inside (e.g.Guests are not required to make a reservations prior to their visit for general admission.All guests are required to bring a physical government/state-issued photo ID at check-in.All guests must purchase a general admission pass in order to enter.
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